Housekeeping Procedures
Housekeeping Scheduling
All cleans are scheduled with a housekeeping team on Friday for the following week. Any addition, cancellation, or extension of a reservation creates a new schedule. If you have any changes to your travel plans, please contact the Compass housekeeping supervisor as soon as possible. Owners are NOT permitted to clean the property upon departure.
Key Bag Return
The keys and pool tags are to be returned to the Compass office. The keys and pool tags are counted, verified with the checkout key receipt, and logged into our system. If a key or pool tag is missing, we give the guest the opportunity to return the missing item. If the guest cannot return the item, we charge the guest for the item. If Compass has not received the keys by 10:30 am, Compass will call the guest for a status update. If needed, Compass will help the guest move out of the unit so that the cleaners can begin the task of preparing the unit for the next guest and keep housekeeping on schedule.
Mobilization of Housekeeping
Compass uses a mobile system to communicate with all field personnel including housekeepers and inspectors. The key bag return starts the mobilization of the housekeeping staff. Typically, the clean takes 4-5 hours. Once the property is cleaned our system is updated and the inspector is notified that the property is ready to be inspected.
Cleaning Inspection
The inspector is mobilized to the property. The inspection typically takes 20-30 minutes. If there are issues with cleanliness that the inspector cannot correct, the housekeepers are called back to the property. If the property is cleaned to our standards, the inspector marks the property as inspected and ready for check-in. This inspection is completed the same day as the clean is completed.
Activation of Property
The inspector also activates the property for the guest’s arrival either the day prior to arrival or day of arrival. The inspector turns on lights, turns on TV’s and cable boxes to ensure proper function, sets A/C at 75, and turns on the ice maker. THIS IS ONLY DONE FOR PAYING GUESTS OR AT THE REQUEST OF THE OWNER.
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As you can see, this process takes every bit of time Compass has to deliver the property for the 4:00 pm check-in.
Annual Deep Cleaning
An annual deep cleaning is a contractual requirement. Compass requires this clean to keep all of our properties in the best condition possible. The number one complaint from vacation guests is a cleaning complaint. We do not want the lack of cleanliness of your property to result in a poor review which could affect your income. During the deep cleaning we move all furniture; wipe down all baseboards; organize and clean cabinets and drawers; inspect all pillows, bedding, carpets and furniture. We replace all stained, soiled, ripped bedding. If needed, we will have the carpets and/or tile cleaned. This is an extensive cleaning. This clean normally takes 10-15 hours depending on the condition of the property.
Owners can reduce the time of the deep cleaning by doing some of the work themselves. We encourage you to inspect and replace all kitchen supplies that are missing lids, do not have matching pieces, or are in poor condition. Fresh bedding and towels are a great way to freshen up the property. Please purchase good quality linen and towels. Please coordinate the bedding and towels to give a professional appearance. If you need assistance, Compass has an excellent design consultant who can assist you with any of your needs.
WHEN POSSIBLE, the housekeeping supervisor will combine a deep cleaning in conjunction with a departure clean to save you money. We attempt to do all of our deep cleanings during our slow months, August through mid-November. The scheduling of the deep cleanings is dependent on reservations, building maintenance, and the availability of the cleaners.
