Arrival and Departure
We understand the property we manage is your property. We ask that you understand that for Compass to operate to the best of its potential and have a reputation that encourages guests to book with Compass, we use procedures and systems.
Check-in – Check-in is 4:00 pm. If you would like to occupy your property prior to 4:00 pm, please call the office so the cleaning and inspection schedules can be adjusted. If there is a back-to-back reservation, we cannot accommodate an earlier check-in. We ask that you let us know if you are planning an earlier arrival to your property so we can adjust the cleaning schedule.
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What you or your owner guest should Expect on Check-in – Depending on the length of vacancy prior to your arrival, you will find the property either activated or deactivated.
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Activated property status – The property’s main water valve will be in the on position. The A/C will be set to 75 degrees. The blinds will be open. The outdoor furniture will be outside on the patio or balcony. The property will have been inspected for cleanliness.
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Deactivated property status – The property’s main water valve will be in the off position. The A/C will be set between 77-80 depending on the weather. The blinds will be closed. The outdoor furniture will be inside the property. The property will have been inspected for cleanliness when the LAST CLEAN OCCURRED.
COMPLETED (this could be months ago). This status means you will typically find the property needing attention and freshening up. You will need to turn your water valve on, regulate the A/C, open the blinds, move patio furniture to patio or balcony, and do light cleaning in the unit.
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If you would like the property activated prior to your arrival, please contact the office. There is a $35 activation fee. If you would like the property freshly cleaned, please contact housekeeping and there is a $90 activation cleaning fee.
Day of check-out – Check out is 10:00 am. If the property does not have a reservation checking-in the same day and you would like to make arrangements to check out later than 10:00 am, please call the office. If you need a much later checkout, I strongly encourage you to book the property through the following day. This will eliminate the possibility of a back-to-back which will require you to checkout at 10:00 am.
Attached are the checkout procedures – View Checkout Procedures Please follow these procedures. These procedures assist Compass in maintaining the time frames assigned for cleaning the property. It keeps our housekeeping charger at the published rate, and guarantees the prompt, timely check-in of our guests. Please return the key bag with all keys and pool tags to the office no later than 10:00 am.
Keys and Pool Tags in Key Bag:
Compass uses key bags to store and distribute the keys and pool tags to the units. On the exterior of each bag will be the unit code. In the key bag are two (2) unit keys, two (2) lobby keys (if applicable), one (1) mailbox key, four (4) - six (6) pool tags (depending on unit size), and WiFi card.
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The key bag is signed out. Prior to you or the guest picking up the key bag, a Compass employee inventories the bag and completes a form itemizing the contents, dates the form and signs the form. When the key bag is returned upon checkout, it is inventoried and compared to the check-in form for missing items. If the Compass employee discovers a missing item, we reach out to the guest to notify them and ask for the return of the missing item. Frequently the guest has inadvertently packed the item and will return it to Compass. If the item is lost, the guest will be charged for the re-keying of the condo or the replacement of the pool tag.
