Welcome
Thank you for entrusting Compass Vacation Rentals with your investment. I would like to take a moment to explain the Compass culture, the Compass business philosophy, the promises we make to you as our partner, and to set the expectations for our partnership.
Our Culture
“We are striving to run a different kind of vacation rental company, the kind of place we want to work, that offers the kind of vacation we would like to experience, and that strives for a healthier, kinder, more considerate, respectful world – the kind of world we’d like to pass on to our children, one interaction at a time."
-HEATHER SUTTER
We believe a strong culture can have an external impact and can influence the actions of its customers and community.
Our Business Philosophy
Respect and Fairness
Trust and Integrity
Teamwork
Employee Engagement
Effective Communication
Transparency
Diversity
Results
Our Promises
1. We promise to treat you with respect and consideration.
2. We promise to care for your property like it is our own.
3. We promise to use the latest technology to assist in marketing, pricing, and communication.
4. We promise to use maximum intellectual effort to creatively find solutions to reduce expenses and increase revenue.
5. We promise to work within the agreed upon contractual terms of our Management Agreement and Guest Agreement.
6. We promise to do what is in our partnerships best interest.
7. We promise to be experts in our industry by continuing to evolve and to improve as market conditions and government regulations continue to change. These changes make the industry more complex and difficult to navigate.
8. We promise to develop and encourage relationships with guests that promote positive feelings about Compass, your property, and our community.
9. We promise to carefully, timely, and in accordance with federal and state regulations process your payments and accurately document your revenue and your expenses.
Our Expectations
1. You treat us with respect and consideration.
2. You care for and upgrade your property based on our recommendations and Guest feedback.
3. You learn to use the latest technology to assist in our communication.
4. You participate in creatively finding solutions to reduce expenses and to increase revenue.
5. You operate within the agreed upon contractual terms of our Management Agreement and Guest Agreement.
6. You do what is in our partnerships best interest.
7. You acknowledge that we are experts in our industry. You understand our years of experience and education set us apart.
8. You read correspondence from Compass, acknowledge the correspondence, and ask questions when you need clarification.
9. You pay your invoices in a timely manner.
